Jonathan Crookall, Group HR Director at Halfords talks to Debra Corey

Halfords understands that service is what sets them apart from their online competitors, and that it’s their employees that deliver this service each and every day to each and every customer. In this video interview Jonathan talks to Rebel Playbook co-author Debra Corey and shares Halford’s ‘big four', the leadership model they’ve designed and incorporated into the business, resulting in what we’d call the ‘big three’ - higher employee engagement, customer service and company profits.