When Should You Contact Safety | Meiborg

Are you unsure when to reach out to the Safety Department? In this week’s Safety Update, Sam clarifies the boundaries between urgent emergencies and routine inquiries. While Sam is available 24/7 for critical incidents, he breaks down which issues should wait for standard business hours (7:30 AM – 5:00 PM) to help keep communication effective for the entire fleet. Key topics covered in this video: When to call: Accidents, collisions, and significant property damage (4:30) When to wait for business hours: ELD login/password issues (5:11) Fuel card troubleshooting (6:24) General dispatch questions (7:20) Reporting minor traffic incidents (7:53) Non-essential policy questions (8:51) Pro-tip: If you aren't sure who to contact for a specific issue, reach out to your dispatcher during normal hours, and they will point you to the right department. Drive safe!