GSSK Lektion 11: Deeskalation, Konfliktmanagement & Eigensicherung (DGUV V23) 🛑

This lesson of your GSSK preparation course focuses on practical application: What do you do when theory meets aggression? De-escalation is the most important tool for Certified Security Guards, especially in the oral IHK exam. ✅ Topics covered in this lesson: Conflict emergence: Heated conflicts and the iceberg in everyday life. The 3 phases of de-escalation: Staying calm, active listening, offering alternatives. Practical tips: Lowering your voice, ignoring insults (focusing on the facts). Self-protection & DGUV V23: Why maintaining distance (distance zones) is vital and when you need to call the police. Learn how to professionally defuse dangerous situations and get home safely! 📚 CONTENT & TIMESTAMPS: 0:00 Intro: When the situation escalates 1:15 What is a conflict? (Trigger vs. Cause) 2:40 Phase 1: Self-Control & Staying Calm 4:00 Phase 2: Active Listening & Body Language 5:10 Phase 3: Offering Alternatives and Solutions 6:25 EXAM KNOWLEDGE: Self-Protection & DGUV Regulation 23 7:45 ​​Summary & Outlook on Lesson 12 👉 Subscribe to the channel so you don't miss the grand finale (Lesson 12)! #GSSK #De-escalation #ConflictManagement #IHKExam #SecurityService #SelfProtection #DGUVV23 #Communication #ExpertiseExam #SecurityTraining #PropertyProtection #ExpertiseExam34a