Using Remote Access to Identify and Solve Customer Issues in Field Devices

Troubleshooting embedded Linux devices in the field can be a painful, expensive and sometimes dangerous experience. The existing options - field technicians, phone calls, VPN, listening on SSH, … - are slow or inaccurate, and a small mistake can open your devices to all sorts of attacks. Torizon solves this problem with its new Remote Access feature, allowing you to support your customers and troubleshoot devices in the field through a remote connection; with zero setup needed and being compliant with Torizon’s security model. In this webinar, you'll see a live demo showcasing how Remote Access can effectively identify and resolve issues within deployed Linux devices; witness a security overview to understand the importance of security in such features and learn how our security architecture protects you. You'll also gain insight into the uniqueness of Torizon’s Remote Access allowing you to go much further than just an SSH connection. Takeaways: Understand how to identify and solve customer issues fast, securely, and with minimal cost impact Get an overview of the pros and cons of different options for remote access devices of Linux devices in the field Learn about typical security concerns with remote access solutions and how to solve them » Torizon: https://www.torizon.io/ » TorizonCore: https://www.torizon.io/torizoncore-os » Device Monitoring: https://www.torizon.io/device-monitoring » Remote Access: https://www.torizon.io/remote-access » OTA Updates: https://www.torizon.io/remote-updates » Toradex System on Modules: https://www.toradex.com/computer-on-m... 00:01:03 Introduction to Speakers 00:01:27 Agenda 00:02:20 Introduction to Toradex 00:05:51 Introduction to Torizon 00:07:46 Introduction to TorizonCore 00:10:31 Troubleshooting in Production 00:13:03 Device Monitoring 00:14:29 Remote Access 00:15:17 OTA Updates 00:16:38 Demo 00:24:26 Life before Remote Access 00:25:10 Life after Remote Access 00:25:39 How to setup 00:26:43 Typical use cases and Development 00:27:56 Workflow Integration 00:31:01 How Remote Access Works? 00:32:28 Security in Torizon 00:34:47 Security in Remote Access 00:38:58 Why Remote Access and not a VPN 00:40:52 Going further than SSH | Demo 00:43:39 Get Started Today 00:45:19 References 00:45:56 Q&A #remoteaccess #webinar #toradex