From Monitoring Hub to Enterprise Nerve Center: Building a Business-First GSOC with Nick Saroka

A mature GSOC does far more than monitor alarms. Host Manish Mehta speaks with Nick Saroka, Vice President of Operations at Exlog Global, about turning the GSOC into an enterprise nerve center that supports decisions across the business. Nick explains how teams can connect threat monitoring to organizational objectives, determine when to escalate with incomplete information, and earn credibility through relationships and repeated performance. He also explores AI’s role as a force multiplier for intelligence collection and dissemination while keeping human validation and judgment in the loop. The conversation closes with practical career advice for analysts who want to understand the businesses they protect and create greater organizational value. You'll learn: How to align GSOC intelligence with business objectives and operational decisions What to weigh when moving from monitoring to escalation and action Where AI can accelerate intelligence workflows without replacing human judgment Similar episodes: Building Next-Gen GSOCs with Visa’s Niall Herlehy: https://bit.ly/4w6urre A Modern Approach to Managing GSOCs with Jesse Leeds: https://bit.ly/3SZ5SxL Fail Forward: Lessons in Leadership and Innovation with Jacob Valdez: https://bit.ly/4ynnXWq Embracing Change in Corporate Security: Strategies for Modernization with Ryan Schonfeld of HiveWatch: https://bit.ly/4pnp9oK If you're enjoying this episode, please take a minute to rate and review the show.