Transforming HR with agentic AI: Insights from IBM's client zero story

Explore the podcast → https://ibm.biz/BdnPpC In this episode of the AI in Action podcast, our host, David Levy, is joined by Steve Moss, Director of watsonx Americas at IBM, to discuss HR, agentic AI, and the real-world impact of IBM’s client zero story. Dive into this insightful conversation to get an insider’s look at how IBM has integrated AI agents into the HR workflow—and how you can harness their power, too. Agentic AI drives strategic shifts, boosts productivity and scales teams effectively. Learn what it takes to advance from traditional AI to agentic AI in HR and beyond. 0:00 - Introduction to IBM’s client zero story 7:05 - How does agentic AI help HR professionals 10:37 - The successful adoption of AskHR 18:22 - IBM uses smaller, specialized models to support agentic AI 22:42 - The importance of aligning agentic AI with ROI 25:47 - The recent shift toward smaller AI models 27:46 - How can businesses get started with AI agents Learn more about IBM's Client Zero journey → https://ibm.biz/BdbWrf AI news is moving fast. Keep your business ahead with updates about AI advancements, strategies and expert perspectives → https://ibm.biz/BdnPpw The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity. #agenticai #ai #hr #roi #aiagents #ibm