HCAHPS Changes: What Leadership Needs to Know

This week on the Healthcare Experience Matters Podcast, we are rebroadcasting our recent live webinar dedicated to HCAHPS and hosted by the Healthcare Experience Foundation coaching team. This webinar offers essential insights for CEOs and Boards regarding the upcoming HCAHPS 2.0 changes and how to enhance patient care effectively in light of these changes. During this conversation, we cover the most significant modifications to the survey that will be implemented in 2025. The webinar is co-hosted by Kim Bixler, HXF’s Vice President of Client Engagement, and Katie Owens, HXF’s President and co-founder. After receiving strong feedback on our two popular HCAHPS 2.0 webinars earlier this year, we realized that a third round was necessary to explore additional topics. If you missed out on those previous broadcasts, you catch up by listening here:    • Important Future HCAHPS Survey Changes