Route WhatsApp Chats to the Right Team — Routing, Round Robin & Visibility | Peach

If your team is still manually deciding who handles every WhatsApp message, this video is for you. We cover the complete system for routing WhatsApp chats automatically using Peach, from letting customers choose their own path to AI agent routing to round-robin assignment that keeps your team balanced. What's covered: Customer preference routing — button menus, language, location AI agent routing — escalation settings, assign to agent or team Advanced routing — Round Robin across agents and groups Visibility controls — who can see what, per role Start free on Peach → https://app.trypeach.ai/signup Subscribe for more WhatsApp automation content