What Makes a Great Bed & Breakfast? | With Harro Dorsh of The Hive at 52

What does it really take to run a successful bed and breakfast in today's hospitality industry? In this episode of The Business Systems Podcast, Paul Feeney sits down with Harrow Dorsh, owner of The Hive at 52 in Cheshire, to explore how the B&B industry has evolved over the last decade and what independent accommodation providers need to do to stay competitive. Harrow shares his experience of managing every aspect of the guest journey, from bookings to breakfast, and explains how changing guest expectations, online reviews, technology and platforms like Airbnb have reshaped the industry. The conversation covers: How guest expectations have changed over the past 10 years Why personal service is still a B&B's biggest advantage The impact of online reviews on bookings Competing with hotels and Airbnb Using technology to improve operations and attract more guests Practical advice for anyone running or considering starting a bed and breakfast Whether you own a B&B, guesthouse, boutique hotel or other independent hospitality business, this episode is packed with practical insights into delivering better guest experiences and building a successful business. Subscribe for more conversations with hospitality professionals, hotel owners and industry leaders on marketing, operations and business systems that drive long-term growth. 🔗 Connect with our guest: 👤 Harro Dorsh – Owner, The Hive at 52, Cheshire 🌐 https://thehiveat52.co.uk/ 🎧 More from The Business Systems Podcast with Paul Feeney: 🌐 Website: https://www.atlanticadvisory.ai/ 👤 LinkedIn: / paulfeeneydesigner 📺 YouTube: / @paulfeeneydesigner