Elevating FCS Programs by Assessing Satisfaction of People Engaged in Services P.2

Organizations that actively incorporate participant feedback are consistently linked to higher service quality, stronger engagement, and improved outcomes. Effective program evaluation starts with asking the right questions and using the responses to drive meaningful program change. This three-part interactive series introduces foundational survey design alongside principles from implementation science to ensure feedback is meaningfully integrated into practice. Part Two explores how to interpret results, engage teams, and embed data use into ongoing quality improvement. Walk away with practical tools to build a feedback system that strengthens your work and the experience of people engaged in FCS programs