The Customer Revolution in Customer Service: David Bequette at TEDxYerevan
David Bequette is the Chief Financial Officer of FruitsMax, a dietary supplement company based in California with exports from Armenia. Bequette is also the co-founder and managing partner of DAVAN Group, an eco-friendly café and industries firm. Up until taking over the hands-on management of his ventures, he served as the Chief Executive Officer of Figaro Management Group in Yerevan, Armenia. Originally from Columbia, Illinois, Bequette spent five years in the United States Marine Corps eventually moving on to the private sector where he worked for several years in the financial services industry. In August 2011, David, his wife Irina, and their son David Areg moved permanently to Yerevan, Armenia. Bequette completed his Bachelor's degree and obtained an MBA. In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)

The customer isn't always right, but some customers are better than others | Peter Fader | TEDxPenn

Customer loyalty programmes... why bother! : Lance Walker at TEDxTeAro

Career stability isn't career safety—here's why | Andreas Gebhardt | TEDxGraz

Why Companies Fail at Customer Experience | Yves Van Vaerenbergh | TEDxKULeuvenBrussels

The Convergence of Casual and Fine | Danny Meyer | TEDxManhattan

I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU

Global Trends In Luxury Hospitality | Jerry Inzerillo | TEDxWilmingtonSalon

How to Stand Out in an AI World by Thinking Better, Not Faster | Sol Rashidi | TEDxStanford

Telling Stories to Improve Interview Success | Dino Martinez | TEDxUAB

Hidden Costs of “Service with a Smile” | Laura Hockenbury | TEDxBoulder

Walking in the shoes of your customers | Nigel T Packer | TEDxSwansea

The secret to great customer service | Michele Marshall | TEDxStGeorge

The four-letter code to selling anything | Derek Thompson | TEDxBinghamtonUniversity

Don't Listen To Your Customers - Do This Instead | Kristen Berman | TEDxBerlin

The science behind dramatically better conversations | Charles Duhigg | TEDxManchester

The reach of a restaurant: Thomas Keller at TEDxEast

Great leadership comes down to only two rules | Peter Anderton | TEDxDerby

The problem with leadership culture today | Vaney Hariri | TEDxSioux Falls

Customer Experience | Yassmin Shahin | TEDxPSUT

