AI and CX for SMBs: Practical Strategies for Better Customer Engagement
In this BCStrategies podcast, Jon Arnold and Blair Pleasant speak with Gina Whitty from GoTo about the unique CX challenges facing SMBs, how AI is reshaping the CCaaS landscape, and why purpose-built solutions are critical for improving customer engagement and business outcomes.
▶︎
The Machine as a Customer
▶︎
Why AI Agents are either the best or worst thing we’ve ever built
▶︎
Navigating Cross-Cultural Business Interactions with Valerie Bath: TMM 179
▶︎
AI, Ordering, and Customer Relationships: Tips for Restaurant Operators
▶︎
A BCStrategies Expert Interview: Blair Pleasant & Malachi Threadgill, VP of UCC Marketing at GoTo
▶︎
Episode 10: Creativity Isn’t Magic — It’s a Leadership Practice with Dr. Amy Climer
▶︎
A summary of the Global Relay Analyst Conference 2025
▶︎
LIVE: Conan O’Brien speaks at Harvard graduation ceremony (full)
▶︎
BCStrategies Experts Talk Technology Pricing in 2026
▶︎
Motherhood, Burnout, Faith & Finding Purpose with Danika Holt, former Miss Wisconsin USA
▶︎
Leading in the Age of AI: A Conversation with NVIDIA CEO Jensen Huang | Global Conference 2026
▶︎
How To Think SO CLEARLY People Assume You're A Genius
▶︎
THESE Apps Are SPYING on You — Shut Them Off NOW!
▶︎
Turing Award Winner: Disagreeing with Google, Postgres, Future Problems | Mike Stonebraker
▶︎
Building AI Agent Systems and Scaling Challenges in Agentic AI
▶︎
Why birth rates are falling everywhere all at once | FT
▶︎
Inside the Mind of Anthropic CEO Dario Amodei | The Circuit | Extended Interview
▶︎
Andrej Karpathy: From Vibe Coding to Agentic Engineering w/ Stephanie Zhan
▶︎
How to Build a Remarkable Brand in the Age of AI | Seth Godin
▶︎