ITIL® 5 Explained: What’s New, AI-Native ITSM, and Certification Updates

The Next Evolution: ITIL® 5 is Here! Everything You Need to Know The wait for the next generation of Service Management is over. In this video, we dive deep into the brand-new ITIL® 5 framework, exploring how it has evolved to meet the demands of the modern, AI-driven digital landscape. Whether you are an IT professional, a candidate looking to get certified, or an Accredited Training Organization (ATO), this video breaks down the critical changes you need to prepare for. We cover the shift toward AI-native service management, the updated certification paths, and what this means for the existing ITIL® 4 practices you know. 📍 Timestamps 0:00 Intro: The evolution of ITIL® 0:45 The ITIL® 5 Timeline: When is it launching? 1:24 What's New? AI-Native Service Management 1:57 Reimagining Product and Service Management 2:30 Focusing on the Digital Experience (DX) 3:05 The New ITIL® 5 Certification Scheme Explained 4:09 A Deep Dive into the Syllabus 5:00 What to Expect in the Foundation Course 5:59 Continuity: What stays the same from ITIL® 4? 6:34 Essential Advice for Candidates 7:14 Critical Updates for ATOs & Training Partners 🚀 Key Takeaways AI at the Core: ITIL® 5 is built from the ground up to support automated and intelligent service delivery. Focus on Experience: Learn how the framework shifts from "uptime" to the actual Digital Experience (DX) of the user. Transition Path: We explain how your current ITIL® 4 certifications map to the new ITIL® 5 scheme. Connect with Value Insights GmbH 🔔 Subscribe for more insights into ITIL®, COBIT®, and Digital Transformation. 🌐 Visit our Website: https://www.valueinsights.ch/ 📈 LinkedIn:   / valueinsightsch   #ITIL5 #ITIL #ITSM #ValueInsights #ServiceManagement #AIinITSM #ITCertification #DigitalTransformation #ITILFoundation #TechTrends2026 PRINCE2® and ITIL® are registered trademarks of PeopleCert, used under permission of PeopleCert. All rights reserved.