Creative Strategies To Improve Patient Care Experience

On Thursday, April 18, 2019, the Agency for Healthcare Research and Quality (AHRQ) hosted a webcast that provided an overview of one study using nurse care coordination as a strategy to improve patients' experience with primary care. Speakers discussed the role of staff's creative ideas in improving patient care experiences generally, the challenges for organizations that these ideas entail, and ways to address these challenges. For more information about the CAHPS program, please visit https://www.ahrq.gov/cahps/index.html. Information about this webinar is also available: https://www.ahrq.gov/cahps/news-and-e...