What is ISO 20000-1?

In this episode of Quality Hub Chatting with ISO Experts, Xavier Francis, and Patrick Gagner discuss ISO 20000-1, a standard for IT service management that has expanded to other service industries. Some key requirements include defining the service scope, maintaining a service portfolio, and implementing security measures. The standard promotes continuous improvement and risk management, helping small and medium-sized businesses enhance customer satisfaction. Top management plays a key role in system compliance and policy oversight. Though designed for IT, ISO 20000-1 is useful for managing services in various industries. Helpful Resources: https://www.thecoresolution.com/iso-2... https://www.thecoresolution.com/gover... Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-... ISO 9001 Consulting: https://www.thecoresolution.com/iso-c...