How do doctors manage difficult patients and problems? Simple. But never easy...

3:07 Always level with the patient 5:07 Set realistic expectations up-front 6:00 Develop Pattern Recognition 8:51 Managing the demanding patient with a complex problem 14:37 Surgery goes well. But the patient is not happy. Now what? 18:47 Controlling emotions 26:21 Extreme ownership 27:20 Developing your business model 31:52 Evolving