Why Every GP Practice Needs a Clinical Safety Officer

AI is getting into general practice quickly, but the safety work behind it is easy to underestimate. In this video, Dr David Hindmarsh and Dr Zoë Barron talk through their experience after completing Clinical Safety Officer training, and why the role feels increasingly important for practices using AI, digital tools, virtual receptionists, dictation software, and patient pods. They discuss what surprised them during the training, why tools like EMMA, Lexacom, and patient pods need proper safety processes around them, and how a group approach across a federation or PCN could make this work much more manageable. They also touch on why CSO training could be a useful edge for GP registrars and doctors interested in digital health, especially as practices start to ask more questions about AI governance and patient safety. Timestamps 00:00 – Completing CSO training 00:31 – What surprised Dr Zoë about the role 01:12 – AI tools already being used in practice 02:27 – Why a CSO group could help 04:08 – EMMA, PODs, Lexacom and safety paperwork 05:35 – Why registrars should know about this 07:27 – Why face-to-face training helped Got questions about AI, digital health, or clinical safety in general practice? Dr David Hindmarsh – [email protected] Explore more tools, guides, and support for doctors: 🔗 https://www.docsupport.co.uk