7 Quality Management Principles- Relationship Management: ISO 9001: Part 8 | HINDI | Bhavya Mangla

Link to Blog: http://bit.ly/RelationshipManagementBlog What you do not do to yourself, do not do to others: Confucius Relationship management is all about understanding who your relevant interested parties are and nurturing the relationships you have with them. It is about identifying their needs & expectations and how you meet or go beyond their expectations. When done consistently, it results in sustained development. As per ISO 9000: 2015, clause 2.3, following are the 7 principles of Quality Management 1. Customer Focus 2. Leadership 3. Engagement of People 4. Process Approach 5. Improvement 6. Evidence-based decision making 7. Relationship Management Key Steps: What is relationship management? With whom relationship management is needed? Why relationship management is needed? How to effectively implement relationship management? What are the possible benefits? What are the present challenges? #relationship #qualitymanagementprinciples #relationshipmanagement