Building a ServiceNow AI Agent to Automate Travel Approvals in Under 10 Minutes

Manual travel approvals taking too long? In this video, Shao (‪@shaoservicenow‬) and Sylvain (​⁨@servicenowfast⁩) show how to streamline and automate the process using ServiceNow AI Agents — from identifying the bottleneck to building and deploying a fully functional AI-powered approval workflow. We walk through a real business scenario where approvals were taking up to 5 days, and in under 10 minutes, we build an AI Agent that handles it automatically. No-code tools, real integrations, and enterprise data all come together in one platform — powered by Workflow Data Fabric, Now Assist, and AI Agent Studio. What you’ll learn: How to identify workflow inefficiencies using Process Mining How AI Agents use data, workflows, and GenAI to automate complex tasks How to connect to tools like Google Sheets, flight APIs, and Knowledge Bases How to deploy an agent that makes real-time decisions — approvals, rejections, and more Whether you're in IT, operations, or business leadership, this demo shows how AI Agents can reduce turnaround times, scale decision-making, and transform manual processes. Let's connect imagination with creation! 00:00 Intro 00:27 Process Mining 01:27 Knowledge Article documenting the Rules 02:27 ERP data 02:45 Integrate with GoogleSheet 04:02 Integrate using an Open-API 05:16 Build the AI Agent Use Case 07:03 Add the AI Agent Instructions 09:31 Test the AI Agent 10:50 Define the AI Agent triggers 11:26 End to End testing