English for Call Centers | Training for Customer Service Agents: Handling Customer Inquiries

It's important for call center agents to have the skills and knowledge to effectively assist customers with their coverage and claims. This mock call video is a great training tool to help new agents learn how to handle common customer inquiries and navigate policy details. Viewers can role play each of the mock telephone conversations to help improve their English language and customer service speaking skills. This lesson will help anyone looking to sound more polite and professional in the workplace. Additionally, it is an excellent English language training resource for people looking to work in the English call center business, and also for BPO call center businesses to use for employee training practice. From enrolling in a new plan to filing an appeal, this video covers a range of scenarios that agents may encounter on the job. Use it as a reference or role play with a colleague to hone your skills and become a confident, helpful call agent for your customers. Please LIKE, SHARE and COMMENT on this video. Thank you so much! Steve #SnglStepEnglish #EnglishTeacher #CallCenterEnglish #CallCenter #CallCenterEnglish #EnglishTraining ⏱TimeStamps⏱ 0:03 - Role Play Practice Call #1 2:18 - Role Play Practice Call #2 4:50 - Role Play Practice Call #3 7:15 - Role Play Practice Call #4 If you enjoy my lessons, you can buy me a coffee here: https://www.buymeacoffee.com/SingleSt... Want to find an English language teacher? Visit my friends at iTalki. To receive a discount, click here: https://www.italki.com/affshare?ref=a... You can find me at:   / singlestepenglish   Twitter: @SnglStepEnglish Instagram: single_step_english