Powering up with a smile with FPL’s Dev Iglesias

Dev Iglesias has been with FPL for nearly a decade, working her way up from a marketing and communications role. Well-known in the Sarasota-Bradenton community for being one of the faces of FPL’s storm and outage response teams, Dev got into this field after initially chasing a career in sports communications and marketing. On this episode of From the Corner Office, Dev and Business Observer Managing Editor Mark Gordon talked about how she got into the customer service side of the power and energy business, her leadership mentors and how she keeps a positive outlook and attitude among what could be chaotic and confusing situations. 3 Takeaways: (11:20) When you speak 1:1, it lowers defenses (15:35) Empathy is the most important leadership skill (22:00) You can be uncertain, just be honest Timestamps (00:00) Introducing Dev Iglesias, Director of external affairs for Southwest Florida region, Florida Power & Light (07:15) Gut instinct or data? Winning or not losing? (09:00) Dev’s role at FPL (10:40) Dealing with negativity? (12:50) Growing up in a large, tight-knit family (15:20) Must-have leadership characteristic (16:15) Mentors (18:20) Hard to hear feedback (21:10) Leading in uncertain times (24:40) Preparing for an emergency (27:45) What is coming up? Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more. Visit businessobserverfl.com for more.