Inside Open Dental: What Every Practice Owner Needs to Know | Ft. Brittany Rogars

Open Dental is one of the most powerful and customizable practice management systems in dentistry but most practices are barely scratching the surface of what it can do. In this special edition episode of the Practice Pulse Podcast, Dr. Aditi Agarwal sits down with Brittany Rogars, CEO & Founder of SKF Practice Solutions, to decode what it really takes to get the most out of Open Dental. From pricing and customization to scaling across multiple locations and embedding SOPs directly into the software, Brittany breaks it all down with zero fluff. Whether you're new to Open Dental, evaluating a PMS switch, or just trying to stop working harder than your software makes you, this episode will change how you think about your practice management system. Timestamps 00:00 – Intro 01:13 – How Brittany accidentally became an Open Dental expert 03:17 – The pricing model nobody talks about: free software + loyalty rewards 03:50 – The snowflake analogy: why customization is Open Dental's biggest edge 04:46 – Is switching between Open Dental setups a real learning curve? 07:18 – Open integrations: why not being locked in matters 08:31 – Building your tech stack: the buffet of choices explained 09:44 – Quick wins you can implement in Open Dental today 13:10 – How Open Dental scales from 1 location to 10 15:23 – Can you copy your settings from location to location? 16:40 – Embedding SOPs, wikis, and automation inside your software 18:53 – The one honest critique Brittany has about Open Dental 20:21 – How to get more from your existing Open Dental setup 22:43 – How to choose the right PMS for your specific practice 24:48 – Managing staff resistance during practice acquisitions 31:23 – Where to find Brittany & SKF Practice Solutions About the Guest Brittany Rogars is the CEO & Founder of SKF Practice Solutions and a Fellow and long-standing member of the American Association of Dental Office Managers (AADOM). She is also a coach for Front Office Academy and an ADA Certified Coder. Brittany has revolutionized dental practices by optimizing Open Dental Software, minimizing accounts receivable, maximizing insurance reimbursement, and implementing efficient onboarding protocols. Her expertise extends to leading successful Open Dental conversions and managing practice acquisitions. If you found this podcast helpful, 👍 Like the video 💬 Comment with your biggest takeaway or leadership challenge 🔔 Subscribe to the Practice Pulse Podcast for more real, practical conversations on modern dentistry