Building Operational Leverage with Ankit Patel

What happens when an industrial engineer steps into the world of independent optometry? In this episode, we are joined by Ankit Patel, founder of My Business Care Team, and the host of the Optometrists Building Empire podcast. Ankit shares how independent practices can create operational leverage, improve patient experiences, and scale sustainably without losing the personal touch that makes independent optometry so valuable. Drawing on his experience owning and managing multiple private practices in the United States, Ankit shares practical insights on centralising operations, identifying bottlenecks, measuring performance, building accountability, and creating systems that enable teams to deliver world-class patient experiences consistently. Whether you're a practice owner, manager, optometrist, or emerging leader, this episode is packed with actionable strategies to help you work smarter, strengthen your team, and build a more resilient practice. All the other links and resources mentioned in this episode can be found at https://www.thefocusedview.com.au Key Topics with Timestamps: 1:46 - From industrial engineering to optometry 3:19 - Providing patient with high-touch experience & centralisation 7:17 - Challenging parts of scaling a practice 13:14 - Using "First Pass Yield" to identify operational friction 16:35 - Why multitasking is hurting practice performance 17:51- Accountability systems that drive results 19:48 - The CARE values framework 22:17 - Understanding operational inefficiencies and improving it 26:05 - Build a practice that is not competing with the corporate 28:02 - Simplifying product offerings for easy communication and to build trust 29:23 - Metrics beyond revenue and conversion rates 35:53 - What separates high-performing practices 40:50 - Common mistakes practice owners make 42:03 - How to start incorporating the business mentality in your practice 45:13 - Advice for young optometrists and future practice owners 47:04 - The biggest lesson from Ankit's journey Learn More About Us: Website: https://www.thefocusedview.com.au/ Email: [email protected] LinkedIn:   / the-focused-view   Instagram:   / thefocusedview   Facebook:   / thefocusedview   Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!