6 leçons étonnantes du Ritz Carlton en matière d'expérience client

6 Amazing Customer Experience Lessons from the Ritz Carlton The Ritz Carlton Hotel is one of my favorite companies because the system is excellent and their team is superbly trained. Everything they do is above standard. The employees recognize guests and call them by name. They also pay attention to detail. In this video, we will answer the following questions: 1) How can I provide better customer service? 2)How can I improve the customer experience? 3)How can I get customer service like Ritz Carlton's? 4) What can I do to improve the customer experience? 5) How much does an exceptional customer experience cost? We're going to look at these six lessons you can learn from the Ritz Carlton to improve your organization's customer experience. An excellent book on the Ritz's corporate culture and customer service: 📚The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company: https://amzn.to/3htCRTg Photo of Pixabay de Pexels Video: Yahoo, Verizon Media --------🙋A about Mario Loubier🙋♂------ For more than 20 years, through workshops, conferences and coaching, Mario Loubier has been helping employees and managers of small, medium and large companies to improve the level of employee and customer engagement. This commitment translates into greater customer loyalty and increased profits for the company. Toyota, Bell Canada, Janssen Ortho, Ford are just a few of his clients. His expertise has taken him all over the world. Self-taught, it is thanks to his dynamic approach and continuous training that he updates his multiple fields of interest. All these opportunities have led him to coach people in order to inspire them and create their commitment. I want to inspire people in order to create their commitment in terms of Sales, customer experience and leadership. If you have any questions or would like to take action, please let me know! [email protected] 514-434-9423 ------ ❤️Pour follow us or contact us on the networks sociaux❤️ ----- 🏠Site web: https://marioloubier.ca/ 📹Youtube :    / marioloubier   🧑🤝🧑Facebook:   / mario.loubier   💼LinkedIn:   / marioloub.  . 🐦Twitter:   / marioloubier   📷 Instagram:   / mario_loubier   ------ 🎧 To follow our Podcasts🎙️------ https://feeds.buzzsprout.com/1155089.rss Podcasts: 🍎Apple 🎵 Google Podcasts: https://feeds.buzzsprout.com/1155089.rss 🔊Spotify:https://open.spotify.com/show/7dsMsTe... Votresite simplifies the web for individuals and businesses by offering an easy to use website, online store and newsletter designer. https://votresite.ca/aff/5492 #customerexperience #customerexperience #customerculture #customerservice #"customer experience" #wow #"customer service" #hotel #RITZ #ritzcarlton #Ladies&Gentlemen 0 comments