The AI Shift Every ServiceNow Leader Needs to See | WES Season 5, Episode 3

AI isn't just changing what ServiceNow can do — it's rewriting what talent, skills, and delivery models look like inside every practice. In this episode of the Women Everyday Series, we bring together three industry leaders for a candid conversation on what it really takes to build a ServiceNow practice that's future-ready, not just AI-adjacent. 🎙️ In this episode: Bharti Sharma — Senior Director, Enterprise Transformation, Service Management & Platform Strategy, Aon Alamelu Subramanian — Global Head, Technology Practices (DES), Sutherland What we cover: ✅ The shift from AI copilots to autonomous AI specialists — and what it means for practice structure ✅ Whether AI is solving a talent shortage or redefining talent itself ✅ How delivery models, SLAs, and pricing need to evolve as AI resolves more tickets ✅ What responsible workforce transition looks like in practice, not just policy ✅ Choosing the right org shape for an AI-era ServiceNow practice ✅ Reopening the door for women returning to tech amid workforce disruption ✅ Building inclusive, high-trust teams where AI is a teammate ✅ What a future-ready ServiceNow practice looks like three years from now This is Season 5 of the Women Everyday Series by SheWork — where we spotlight the conversations shaping the future of work, talent, and inclusion in tech. 👉 Learn more about SheWork: Hire Top Talents with Indian's Best Staffing Company #WomenEverydaySeries #SheWork #ServiceNow #AIatWork #FutureOfWork #TalentStrategy #WomenInTech #DigitalTransformation #EnterpriseAI