Better Together: How AI Security Mailbox and AI Phishing Coach Create a Closed-Loop Phishing Defense

Phishing hasn’t slowed down, but for many security teams, detection and employee training still run in separate lanes. In this session, you’ll see what happens when you close that loop. Amanda Wong (Product Marketing, Abnormal AI) hosts a Better Together fireside chat with Mason Wheeler, Manager of Cybersecurity Operations at Renown Health, Northern Nevada’s largest nonprofit health network. Mason shares how his two-person security team moved from manually building and scheduling phishing simulations to a fully automated program, how AI Security Mailbox caught and remediated a compromised-account attack that older tools missed, and how AI Phishing Coach turned real, stopped attacks into personalized, role-based training moments for hospital providers and executives alike. After the conversation with Renown Health, Technical Product Marketing Manager, Dan Behrens, walks through a live demo: how Abnormal’s behavioral AI autonomously triages user-reported emails, groups and remediates entire malicious campaigns, and responds to employees with personalized GenAI explanations; and how AI Phishing Coach automatically converts real attacks into simulations, delivers just-in-time coaching, and provides granular visibility into phishing risk across individuals, teams, and departments. The conversation also covers how Renown Health customized AI-generated responses for different audiences—from detailed technical guidance for analysts to concise explanations for executives and VIPs—and how risk insights at the company, department, and individual levels help security leaders see exactly where to focus training. Together, AI Security Mailbox and AI Phishing Coach create a closed-loop workflow—from user report, to automated remediation, to personalized coaching—that has helped customers cut investigation and response time by up to 95% while making security awareness training more relevant and effective. This session is built for CISOs, security awareness leaders, and SOC/security operations teams, especially those in healthcare or other high-stakes environments looking to reduce manual triage work and build a stronger, more engaged security culture. 00:00 Welcome & Introductions 02:07 Product Overview: AI Security Mailbox & AI Phishing Coach 05:03 Fireside Chat: Renown Health's Phishing Challenges 07:54 Rolling Out AI Phishing Coach 09:49 Case Study: Catching a Compromised Account 11:56 Turning Simulations Into Coaching Moments 14:28 Customizing AI Responses & Measuring Results 19:17 Live Demo: AI Security Mailbox 21:22 Live Demo: AI Phishing Coach 23:57 Risk Management Dashboard 25:02 Automated Security Awareness Videos 26:45 Recap: The Closed-Loop Workflow 29:41 Resources & Upcoming Webinars Follow @AbnormalAI for more expert insights on AI-powered email security, emerging threats, and the future of cyber defense. 🔗 Upcoming events: www.abnormal.ai/about/events 🔗 Learn more from Abnormal: www.abnormal.ai/resources 🔗 Learn more about all Abnormal products: www.abnormal.ai/products 🔗 Request a demo: www.abnormal.ai/demo