Digitalisation du parcours patient en ambulatoire : Le projet Espace Patient de Vivalto Santé

👉 Official website: https://chirurgie-ambulatoire.org 📱 How can digitalization make outpatient surgery safer while improving working conditions for healthcare teams? Sarah Bouillot and Katia Petit present the deployment of the Patient Portal, an innovative digital interface co-developed by and for the Vivalto Santé group. Using the example of the Cesson-Sévigné Private Hospitals (26,500 procedures per year), they detail the concrete impacts of this tool on the entire healthcare chain. 🔹 On the agenda for this conference: A collaborative, on-the-ground development: An application designed by healthcare and administrative teams, incorporating operational excellence and strict legal requirements (GDPR). The complete digital journey: From the SMS invitation to pre-admission in 10 minutes, to post-operative follow-up (day 1 to day 3), including the physical reception kiosk. An organizational revolution: The shift from a time-consuming, in-person process to a high-performing hybrid model (dedicated back office and appointment-based reception). Striking results: 67% of pre-admissions digitized and a tenfold increase in administrative productivity (20 files processed digitally per hour compared to 4 in person). Shared satisfaction: Significant reduction in staff stress and strong patient engagement (rated over 4.4/5 on app stores). --------------------------------------------------------------------------------------------------------------------------------------------------- 00:00 Introduction and presentation of the speakers 00:24 Presentation video: the objectives of the Patient Portal 02:02 The genesis of the application: co-creation and editorial independence 02:39 The 3 pillars of the project: excellence, patient experience, and interoperability 03:55 Context: key figures for outpatient care in Cesson-Sévigné 04:22 The patient journey step by step: from the initial consultation to home follow-up 05:52 Arrival on the day of the appointment: reception kiosks and direct guidance 06:22 Organizational transformation: from a 100% physical process to a hybrid model 07:14 Data quality and standardization of records (INS, emails, phone numbers) 08:27 Quantifiable results: digitization rate and team productivity 09:11 Impact on the teams' quality of work life (QWL) Administrative 09:41 Patient feedback and national rollout dynamics within Vivalto Santé --------------------------------------------------------------------------------------------------------------------------------------------------- Link and information AFCA: The French Association of Ambulatory Surgery (AFCA) is the leading learned society promoting best practices in this field since 1994. It brings together a multidisciplinary community of surgeons, anesthesiologists, and healthcare professionals. 👉 Official website: https://chirurgie-ambulatoire.org Resources: Access recommendations, inter-university diploma theses, and JAB presentations. Event: Join us for the next National Ambulatory Surgery Days (JAB) on December 7 and 8, 2026, in Paris.