Mary Portas, Queen of Shops | Floyds | Heated exchange with owner Kelvin!

In Cardiff, Mary encounters her most difficult challenge to date. Kelvin Evans is the owner of a boutique and bar called Floyds - a fashion car-crash selling cheap end-of-line clothes and tacky accessories. Kelvin can't understand why the local ladies aren't shopping there. When Mary, not one to mince her words, attempts to explain why, the first of many heated exchanges takes place...