How Starbucks reinvented itself (and what you can learn from it)

Starbucks has had to save itself from itself twice. This is the story of how a company can optimize the humanity out of their services and products. And a cautionary tale in the age of AI efficiency. --- My name is Erik Kruger. I am an international keynote speaker sharing insights and research on how the best leaders and organizations move through change --- Connect with me: Website: https://keynotespeaker.erikkruger.com LinkedIn:   / erikkruger   Instagram:   / erik_kruger