When Trauma Hit Our Home: Protecting Continuity During Home Renovations

“How do you know to pick up the phone and call Mike? Because he has earned the right based on the trust he has built up.” In this powerful Owner story, Ernie and Sheila McAnally share what it was like to experience not one — but two major water events in their home. The first event began when they noticed shoes and other objects floating in their home; a plumbing issue that went unnoticed. The second was from what Texans recall as "Snowmaggedon". This is a story about fast action, real expertise, and steady leadership during crisis. While Garabedian Properties did not originally build their home, when disaster struck, we were trusted to restore it properly — protecting its architectural integrity, preserving design continuity, and advocating alongside them through the insurance process. If you have ever wondered what matters during a major home restoration, this conversation is for you. Read more on our website: https://www.garabedianproperties.com/... 00:00 Introduction 01:17 Meet Ernie & Sheila McAnally 02:20 The First Flood – “It Was Like the Marines Hit” 03:35 Acting Quickly to Limit Damage 04:41 Protecting the Integrity of the Home 05:22 Snowmageddon & The Second Water Event 06:22 Hidden Damage & Floor Buckling 07:15 Matching Wood Floors to Perfection 08:08 Communication & Daily Check-Ins 09:09 Working Effectively With Insurance 10:52 Trusting the Process During Tear-Out 12:00 Why We Called Mike Again 13:07 Character, Community & Doing the Right Thing 13:44 Thank You For Watching Our Owner Story