Closing the AI gap in hospitality's talent pipeline

New graduates arrive fluent in AI but untested on the judgment hotels actually need. Michael Goldrich and Mike Gamble break down what the future talent pipeline report means for hiring and onboarding. In this episode, Closing the AI gap in hospitality's talent pipeline, host Brian Hicks interviews Michael Goldrich and Mike Gamble on the confidence and competence gap, the four T's of AI adoption, onboarding as a talent magnet, and why EQ still decides. Expect actionable insights for hospitality leaders, recruiters, and learning teams building an AI-ready workforce. 0:00 Cold open: will AI be outdated by graduation 0:24 Welcome and the future talent pipeline report 3:07 Students self-teach AI: confident, not competent 5:20 The generational AI divide in the workforce 7:33 The confidence and preparation gap 9:20 What the data shows across class years 11:00 Always-on personal agents and shadow AI 12:42 AI inside the recruiting process 14:49 Why EQ and soft skills still decide 17:02 The four T's: tone, tools, training, time 19:38 Onboarding as a talent magnet 23:00 Transparency about AI monitoring 24:42 AI as a time machine 26:04 Closing: human skills first Michael Goldrich runs an AI advisory focused on hospitality and serves on the HSMAI Foundation. Mike Gamble is CEO of Searchlight Global, an executive search firm for travel, tourism, hospitality, and events. Hosted by Brian Hicks of HSMAI. -------- Follow us:   / the-future-of-hospitality-podcast     / thefutureof_hospitality     / thefutureofhospitality      / @thefutureofhospitality   https://open.spotify.com/show/3XgGxNq... https://podcasts.apple.com/us/podcast... Website: https://futureofhospitality.org Newsletter: https://kit.futureofhospitality.org/ About our podcast: The Future of Hospitality is built on the people living it today. From GMs in Europe to front office teams in Asia, from restaurateurs to technology leaders, we feature diverse voices from across the world. By understanding today's challenges and successes, we uncover the insights that will define hospitality's future. 👉 Like the video to support the channel 💬 Drop your thoughts in the comments 🔔 Subscribe for weekly insights from hospitality leaders Want to be our guest? Mail us at [email protected] Disclaimer: this podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality