Fix a Carriage Jam | HP OfficeJet 3830 Printer | HP

Get HP ink at your doorstep! Click to learn more about HP Instant Ink: https://instantink.hpconnected.com/?j... Learn how to fix a carriage jam in your HP OfficeJet 3830 printer. Chapters: 00:00 Introduction 00:18 Clear any paper jams 02:08 Reinstall the ink cartridges 03:14 Service the printer For more information, visit our support site: https://support.hp.com/us-en/document... More support options for your HP device are available at http://hp.com/support. Follow these steps to fix a carriage jam in your HP OfficeJet 3830 printer when the carriage displays an error message: Check common areas in the printer for jams. Remove all paper from the input tray. Close the output tray, and remove any jammed paper found. With the printer still on, go to the rear and disconnect the power cord and all other cables. You must disconnect the printer power cord from its power source to avoid injury or damaging the printer. From the front of the printer, open the exterior door, and then the ink cartridge access door. If possible and without forcing it, slide the carriage all the way to the right, then all the way to the left, removing any obstructions. Close the ink cartridge access door and exterior door. With one hand holding the scanner lid, rotate the printer to the back to access the bottom. On the cleanout door, push down the two tabs to open it. Remove any jammed paper found. Close the cleanout door, and then lift and rotate the printer to its normal upright position. Reconnect the power cord to a wall outlet and the printer, and the printer turns on automatically. Raise the input tray. Load paper into the input tray and adjust any guides so they rest on the edge of the paper. Pull out the output tray. Try to print a document. If the error persists, continue to the next step. Improper placement or installation of the ink cartridges can cause the carriage to jam. Remove and reinstall the cartridges to clear and prevent jams. Close the output tray, and then open the exterior and ink cartridge access doors. Press down on each cartridge and remove them from the printer. Do not touch the copper contacts or ink nozzles. Touching these can result in clogs, ink failure, and bad electrical connections. Check in and around the carriage and remove any paper or other obstructions. Reinstall each cartridge in its correct slot. Tri-color on the left, and Black on the right. Hold each cartridge by its sides and slide it into its slot at an upward angle until it snaps into place. Close the ink cartridge access door, close the exterior door, and then pull out the output tray. Try to print a document. If the error persists, continue to the next step. If the issue continues, service the printer. Contact HP for service and warranty options. Continue the Conversation: http://hp.care/SupportForums http://hp.care/FacebookSupport http://hp.care/TwitterSupport #HP #HPSupport #HPOfficeJet SUBSCRIBE:    / hpsupport   SHOP NOW: http://store.hp.com/us/en/ About HP: HP Inc. creates technology that makes life better for everyone everywhere – every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. Connect with HP: Visit HP WEBSITE: http://www.hp.com Like HP on FACEBOOK:   / hp   Follow HP on TWITTER:   / hp   Follow HP on INSTAGRAM:   / hp   Follow HP on LINKEDIN:   / hp   This video was produced by HP. How to Fix a Carriage Jam in the HP OfficeJet 3830 Printer | HP OfficeJet | HP