The Secret to Great Leadership From a Chick-fil-A Executive | Part One

In Part One of this powerful leadership conversation, Chris Comeaux sits down with Mark Miller — former Vice President of High Performance Leadership at Chick-fil-A, bestselling author, and co-author of The Secret with Ken Blanchard — to unpack what truly makes great leaders effective. From starting as an hourly Chick-fil-A employee to helping architect one of the most respected leadership cultures in business, Mark shares timeless lessons on servant leadership, organizational growth, leadership development, and building cultures that scale. Together, Chris and Mark explore: • Why “everything rises and falls on leadership” • The leadership principles behind Chick-fil-A’s success • How great leaders balance results AND relationships • Why organizations plateau without intentional leadership development • The SERVE framework for effective leadership • The importance of continuous learning and reinvention • Practical leadership insights for healthcare, hospice, nonprofit, and business leaders Chapters: 0:00 Leadership Sets The Ceiling 0:22 Meet Mark Miller And His Story 2:42 Your Superpower Is Choosing 4:59 The Two Questions That Refocus Leaders 7:11 Truett Cathy Hires A Kid 10:30 Results And Relationships Together 13:16 Building Chick-fil-A On Leadership 17:02 When Growth Exposes Leadership Gaps 19:30 Why The Secret Needed Writing 27:11 The SERVE Model Of Leadership 30:05 Part Two Teaser And Closing Whether you lead a healthcare organization, nonprofit, business, or growing team, this episode offers actionable leadership wisdom you can apply immediately. 🔔 Subscribe for more conversations on leadership, hospice, healthcare innovation, organizational culture, and purpose-driven growth. 📘 Featured Guest: Mark Miller • Former VP of High Performance Leadership at Chick-fil-A • Wall Street Journal bestselling author • Co-founder of Lead Every Day • Author of The Secret and multiple leadership books 🎙 Hosted by Chris Comeaux CEO of TELEIOS / Author of The Anatomy of Leadership