Growing our tourism business - Galgorm Resort & Spa

How Galgorm Resort and Spa grew their tourism business - https://www.nibusinessinfo.co.uk/cont... Galgorm Resort and Spa in Ballymena offers 122 bedrooms and a range of spa facilities. The business has grown from a small country hotel with 24 bedroom to a full resort destination, including four on-site restaurants. Colin Johnston, General Manager, explains how the business has expanded and is continuing to do so. He outlines how focusing on things like market research, customer feedback and staff training have helped to grow the business. Colin also highlights how taking part in awards and tourism events have helped them. Subscribe to our channel for more    / nibusinessinfo   Follow us on Twitter   / nibusinessinfo   Join us on Facebook   / nibusinessinfo   Connect with us on LinkedIn   / nibusinessinfo-co-uk   nibusinessinfo.co.uk, a free service offered by Invest Northern Ireland, is the official online channel for business advice and guidance in Northern Ireland. It contains essential information, support and services for you and your business – whether you work for a large organisation or are on your way to starting up. Simple to use, up-to-date and practical, nibusinessinfo.co.uk is the first place to go to find guidance on regulations and to access government services. It also has a number of useful online tools, calculators, and best practice case studies; and provides access to funding options, as well as wider support. Timestamps 0:00 Introduction to Galgorm Resort and Spa 0:38 Market research 0:55 Assessing our performance 2:21 Support and partners 2:38 Events and awards 3:01 Staff recruitment and training 3:37 Top tips for growing a tourism business