How Leaders Build (and Break) Trust with Ty Jernstedt

Trust is the foundation of every high-performing team, every effective leader, and every organisation people actually want to work in. In this episode, Emily Firth sits down with Ty Jernstedt, a leadership and team coach with over two decades of experience working inside and alongside some of the world's biggest organisations. Ty introduces the Four C's framework and shares how leaders can use it to diagnose trust gaps, have honest conversations, and build workplaces where people feel safe enough to do their best work. Timestamps: 00:00 — Ty's background 02:43 — The inside-out advantage 04:27 — Why trust became the central thread of Ty's work 07:12 — The Four C's: Credibility, Connection, Consistency, and Care 09:23 — Are we living in an era of mistrust? 11:00 — The Edelman Trust Baromer 14:31 — Real trust-breakers 16:44 — How to communicate difficult decisions without destroying trust 18:35 — Warning signs you have a trust problem 21:10 — Practical intervention 24:56 — Case study 33:27 — AI and trust: will it help or hurt how we connect at work? 35:19 — Using AI as a virtual board to stress-test communication 40:22 — The danger of copy-paste leadership 40:43 — How to work with Ty and what a longer-term engagement looks like Explore TruthWorks: https://www.thetruthworks.co/ 💬 Join our free Community for independent People and Culture experts: https://thetruthworks.circle.so/join?... Connect with Emily Firth:   / emilyfirth   Connect with Rhiannon Stroud:   / rhiannon-stroud