The Playbook Approach — Why Shared Clarity is the Starting Point Every Leader

What if the reason your transformation is stalling is not a strategy problem — it is a clarity problem? In Episode 220, Brad Jeavons sits down with Stephen Nicoll, founder of The Lean Orange and the leader who guided News Corp's Scottish facility to become the first UK organisation ever to win the Shingo Prize. Stephen breaks down the 12-step flow model he uses with organisations globally, showing how shared clarity, co-created playbooks, and agile sprints create the conditions for genuine, sustainable transformation. He also shares a memorable insight from a 40-year Lean practitioner: unplug from technology and plug back into your people — and watch what happens. What you will learn in this episode: • Why most transformations fail — and the one thing that changes everything • How to run a benchmarking conversation that reveals what data never will • The difference between KPIs and KBIs, and why it matters for how you lead • How to flip the 90/10 idea ratio so your frontline drives improvement • Why technology can quietly de-skill and disengage your team Connect with Brad Jeavons:   / bradjeavons   Enterprise Excellence Podcast: https://www.buzzsprout.com/1120772/ep... #enterpriseexcellence #enterpriseexcellencepodcast #sharedclarity #continuousimprovement #shingoprize #leanthinking #leadershipdevelopment #organisationexcellence #theleanorange #kbi #playbookapproach #peoplefirst #excellencejourney