Executive Director at Cineplex: "Cineplex captures lightning in a bottle culture"

This episode of A-Listed features host David in a compelling conversation with Jose Halupa, the Executive Director of National Operations at Cineplex. Jose discusses his 24-year career and offers insights on Cineplex's unique "lightning in a bottle" culture. David and Jose discuss the power of meaningful recognition and appreciation in the workplace, the conditions for creating a "culture of performance", and how Cineplex used recognition to improve guest experiences and net promotor scores. ___________________________________________________ ⭐ Learn more: https://www.achievers.com/ ___________________________________________________ Chapters 00:00: Introduction to the video 00:03: David Bator connects dramatic storytelling to employee experience 01:03: David introduces podcast guest, Jose Halupa from Cineplex 01:46: Jose's career trajectory at Cineplex 04:12: The difference between employee engagement and the employee experience 05:35: The role of appreciation in making employees change-ready 06:29: Jose discusses Cineplex’s “A drop in your bucket” initiative 07:44: Why appreciation is important to the cast member experience 08:40: How cultures of performance are showing up at Cineplex 10:39: How Cineplex embeds new company values into the organization 12:13: The connection between recognition and the guest experience 14:20: How Cineplex connected employee behaviors to guest satisfaction and NPS 17:55: Tthe importance of small recognition moments 20:16: Jose shares his professional mentors and teammates 22:05: The surprising impact of success through recognition 24:57: Jose and David play a game with workplace prompt cards 26:25: David Bator and Emma Harvie discuss key takeaways and highlights __________________________________________________ Discussion topics ✔️ How Cineplex created a "lightning in a bottle" company culture ✔️ The shift from generic cultural values to a "culture of performance." ✔️ How Cineplex used rewards and recognition to improve the guest experience ✔ Why and how recognition supports change management __________________________________________________ About the podcast: A Listed is a podcast about how recognition at work impacts performance, engagement, and retention. Hosted by David Bator and Emma Harvie, each episode examines what research shows about appreciation and how organizations are applying it in practice. The show features conversations with business leaders, customers, and experts who are responsible for building cultures of recognition. __________________________________________________ ▶️ Subscribe to our YouTube channel:    / @achieversvideos   🎧 Subscribe to A-Listed on Spotify: https://open.spotify.com/show/4dLJCPR... 🍏 Subscribe to A-Listed on Apple: https://podcasts.apple.com/us/podcast... __________________________________________________ About Achievers Workforce Institute: Achievers Workforce Institute (AWI) is the research and insights arm of Achievers. AWI produces primary, science-backed research on workforce topics including employee engagement, retention, and culture. Its work reflects the perspective of employees and HR leaders across five global regions. AWI insights are published through reports, webinars, checklists, and frameworks used by organizations to understand and act on the trends shaping today’s workplaces. Learn more: https://www.achievers.com/workforce-i... ___________________________________________________ About the host: David Bator leads Achievers Workforce Institute, a global research practice that studies the conditions that need to exist so employees can do the best work of their lives. David is passionate about people and has spent the last 20 years working closely with leaders to build programs that position their people, teams and company to grow. David’s work has appeared in Forbes, Inc. Magazine, and The Globe and Mail. 💻 Connect with David:   / davidbator   Emma Harvie leads global studies such as the Achievers Workforce Institute State of Recognition Report, uncovering trends that shape the future of work, and advising leaders on how recognition can drive performance, retention, and belonging at scale. With more than a decade of experience in employee experience and workforce strategy, Emma is passionate about connecting the science of recognition with the art of leadership. Emma has presented at leading conferences globally, including Gartner HR Symposium and Total Rewards Asia, and regularly facilitates thought leadership sessions and webinars across APAC, North America, and EMEA. 💻 Connect with Emma:   / emmaharvie