Kerry Watts: 18 Months Inside the UAE Claims Ecosystem | Agents of Insight — Edition 2

A workshop owner's view from inside the repair bay. Warned about fraud and leakage before he entered the industry, Kerry Watts argues the real objective isn't to cut repair costs at any price — it's to cut leakage and raise transparency, because that's where insurers, workshops and customers all win. "Honest operators are not threatened by transparency. They benefit from it."