Creating Jira Service Management Request Types | Explained in 9 Minutes

Want to learn more JSM? Get a full-length course here! - https://hean.tech/course/everything-y... Or if you need an exam voucher for the ACP-420 try this one - https://hean.tech/course/acp-420-mana... Request Types are how customers enter work items into a Jira Service Management Project, so understanding how they work, and how to configure them is incredibly imprtant to a successful service desk. Here we'll get a first-hand look at how to set them up and what options you have to control them. Chapters------ 00:00 - Start 01:39 - Request Type creation options 02:57 - Creating a request type from scratch 04:06 - Setting up the request form 05:12 - Configuring the work item view 06:15 - Changing customer-facing status names 07:02 - Changing the customer-facing field name ("display name") 07:26 - Previewing the request type as a customer #jira #jiraservicemanagement #atlassian #atlassianchampion