I Received a Patient Complaint…What Now? | Legal 123s with ByrdAdatto

In this episode, hosts Brad and Michael share the story of two highly respected plastic surgeons facing the same challenge: an unhappy patient demanding a refund after a procedure. While both doctors delivered strong clinical outcomes, their different responses led to very different results. Tune in to learn why your response strategy can influence legal risk, reputation, and the overall impact on your practice. Discover how to evaluate patient disputes, when resolving a complaint may be the better decision, and how a proactive approach can help protect your practice from exposure. Timestamps 00:00 Intro 00:38 Banter 04:54 Story 15:37 Access+ 16:16 Legal Takeaways 29:54 Outro LAST WEEK'S EPISODE:    • My Practice Is Growing…What Now? | Legal 1...   LISTEN TO FULL EPISODES OF OUR PODCAST: https://byrdadatto.com/podcast/#page=1 SUBSCRIBE TO OUR YOUTUBE CHANNEL:    / @byrdadatto   FOLLOW US ON SOCIAL: Facebook:   / byrdadatto   Instagram:   / byrdadattolaw   LinkedIn:   / byrdadatto   X:   / byrdadatto