Innovation Soundbites: Markus Mueller, GauVendi

This hotel 'sales system' could change everything. Kicking off my new 'Soundbites' series, I speak with Markus Mueller, Co-Founder of GauVendi —a new way for hotels to digitize the selling of experiences. Markus explains how GauVendi replaces your booking engine and enhances your PMS and RMS with an AI-driven engine. He calls it a poly-dynamic, features-based experience platform. 🤔 The magic happens when the highly automated GauVendi takes attribution-based selling to another level, which Markus calls, 'hyper-personalization.' Markus describes how GauVendi knows a lot about a guest as they enter the sales engine (booking engine), quickly offers rooms beyond the price and guest reviews, and matches a guest's unique desires, e.g., high floor, low floor, away from the elevator, connecting rooms, etc. Markus refers to this as 'Tinder for rooms.' 😂 What results are his clients seeing? -70% fewer calls and inquiries over the phone -20% average higher rates for direct bookings -increased conversion rates -improved guest ratings b/c managing guest expectations better To learn more about GAIN visit https://gainadvisors.com. #hoteltechnology #hotelbooking #hospitalitytechnology