Preparing Urgent Care Centers for Medical Surge Events: A Practical 4S Approach

NERUCA Webinar Join NERUCA for a practical, video focused on putting medical surge preparedness into practice. Built around the 4S framework — Staff, Stuff, Space, and Systems — this session moves from concept to adoption: walking through the toolkit’s checklists, worksheets, and resources, alongside pediatric readiness and two ready-to-run tabletop exercises. Attendees will leave with a roadmap to embed surge preparedness at their own center. Designed for providers, nurses, medical assistants, front desk staff, operations leaders, administrators, and emergency preparedness partners, this session focuses on adaptable, field-tested tools that any urgent care team can begin using right away. Learning Objectives: After participating in this webinar, attendees will be able to: 1. Describe what medical surge means for urgent care and apply a three-tier system (Elevated, High, Crisis) to classify and communicate surge status. 2. Apply the 4S framework — Staff, Stuff, Space, and Systems — to organize an urgent care surge response. 3. Identify the toolkit’s checklists, worksheets, and command resources and match each to the right point in a surge. 4. Describe pediatric surge considerations and the role of a Pediatric Champion in maintaining readiness. 5. Develop a practical adoption plan — using tabletop exercises and a phased roadmap — to embed surge preparedness at their own center.