Estrategias de preguntas abiertas y cerradas❓✨ - Curso de escucha activa

Open-ended and closed-ended questions are essential tools for effective communication, especially in customer service. Open-ended questions allow you to obtain detailed information and better understand the customer's needs, fostering a richer dialogue. On the other hand, closed-ended questions are useful for obtaining specific and direct answers, facilitating the collection of concrete data. Using both strategies appropriately improves the quality of active listening and contributes to more efficient and effective communication with customers. This video on open-ended and closed-ended question strategies is part of the Edutin Academy active listening course, where you will learn strategies to improve understanding in customer service through the use of open-ended and closed-ended questions. Free Active Listening Course 👉 https://edutin.com/curso-de-escucha-a... This active listening course is ✅ Free to access and includes ✅ an International Certification option. #openandclosedquestions #differencebetweenopenandclosedquestions #interpersonalcommunication #communicationskills #activelistening #activelisteningcourse #activelisteningcourse #freecourses #freecertifiedcourses #certifiedcourses #onlinecourses #freeonlinecertifiedcourses #onlinecourses #edutin #edutinacademy #edutincourses