VOCÊ AINDA ACEITA PEÇA TRAZIDA PELO CLIENTE NA OFICINA? CHEGA DISSO!

COME BE PART OF THE UNFORGETTABLE! COME BE PART OF OCTANE: https://app.novoingresso.com.br/event... Every time the subject is a piece brought in by the customer, chaos ensues. Discussion, devaluation, opinions from people who have never set foot in a repair shop… and in the end, you, the repair shop owner, pay the price. In this video, Lucas Mendonça dives headfirst into this controversy — reacting to real comments — and clarifying one of the most misunderstood topics in the automotive sector. If you still accept parts from customers without a strategy, or feel insecure about what to do… you need to watch this until the end. 👇 ACCESS REPARE'S CONTENT 👇 https://reparesuaoficina.com.br/ 🎥 About the video: There's no pretty speech here. It's the raw reality of the repair shop. Lucas Mendonça, a management specialist and one of the voices behind the growth of hundreds of repair shops in Brazil, shows why accepting parts from customers can be a legal and financial risk and how this directly impacts your profit, your authority, and the customer experience. Furthermore, you will understand the behavior of the modern consumer (or "Mercado Livre expert") and how this affects the perception of your work. If you want to stop being pressured, stop losing money, and start positioning yourself as a real company… this content is for you. 💡 What you will learn: ✔ Why accepting parts from the customer can cause you losses (even when it "seems advantageous") ✔ The mistake that makes workshops assume responsibilities they shouldn't ✔ The truth about "tied selling" that nobody explains to you ✔ How to position yourself correctly without losing customers ✔ When (and if) it's worth making an exception ✔ How to protect your workshop legally and financially ✔ The behavior of customers who value (and those who only cause headaches) 🚨 WARNING FOR WORKSHOP OWNERS: If you accept risk… you need to profit from it. Otherwise, you're just taking on problems for free. 📲 Follow and see more content: 🔵 Repare:   / reparesuaoficina   🟣 Lucas Mendonça:   / olucas.mendonca   🎞️ Video Chapters: 00:00 – Tribute and video opening 00:30 – Why talking about parts always generates controversy 01:00 – “Buy the part and take it to the workshop” – does it make sense? 01:40 – The devaluation of the mechanic 02:30 – Does a workshop sell parts or just services? 03:00 – Comparison with a steakhouse (and why it's the same) 03:50 – Parts warranty: who pays the bill? 04:40 – The serious mistake of accepting customer parts 05:20 – Customers who value service (yes, they exist) 06:00 – The truth about those who spend time searching for parts 06:50 – Culture, customer profile, and workshop reality 07:30 – Direct message: this channel is NOT for car owners 08:00 – Invitation to an event and real growth 08:40 – When to make an exception (and when NOT) 09:00 – Risk and profit management in the workshop 📢 Now it's your turn: 👉 Do you accept customer parts or not? 👉 Have you ever had a problem with this? Comment below 👇 Let's take this discussion to the level it deserves. 👍 Like the video 💬 Comment your opinion 📤 Share with other workshop owners 🏷️ Tags: customer parts workshop, accepting customer parts workshop, can a mechanic refuse customer parts, mechanical workshop management, workshop profitability, mechanical workshop error, automotive part warranty, workshop pricing, workshop bundled sales, marketing for workshops, mechanical workshop owner, how to increase workshop profit, mechanical workshop problems, customer takes parts workshop, mechanical workshop Brazil, automotive management, repair your workshop, Lucas Mendonça, marketing full of grease, profitable workshop