AI Academy - Sensitive Topics and Sensitive Data Handling in Now Assist (Fundamentals)

In this session, we covered Sensitive Topics and Sensitive Data when using Now Assist (generative AI). This is a great foundational session to containerize each of these features and when they should be used. If you want to know more about how to handle employee sensitive topics when using Now Assist for HRSD, as well as sensitive data such as PII when using Now Assist, tune into this session to know more. We have exciting enhancements coming up for both in future releases, so this is a great level-setting session for anyone approaching these topics for the first time. Find articles, blogs, release updates, Q&A, and more about our Generative AI products at our product hub on Community: https://www.servicenow.com/community/... OUTLINE (Q&A may be embedded in some of the sections: 00:00 Introduction 05:10 What is the difference between sensitive topics and sensitive data? 07:43 Sensitive Topic handling in Now Assist for HRSD overview and demo 12:10 Sensitive Data Handler overview and demo 19:15 What's the difference between inference and training LLMs? 24:30 Q&A