Reputation Management, Credibility and Ethics could impede Customer service.

Welcome to Lesson 10 of Excellence in Customer Service: Reputation, Credibility and Ethics. In this lesson, you will explore the role of reputation management, credibility, and ethics in customer service. The session highlights how trust, professionalism, integrity, and ethical decision-making contribute to strong customer relationships and long-term organizational success. 👩🏾‍🏫 Lecturer: Dr Claudia Nyarko Mensah (CNM) 📚 Course: Excellence in Customer Service 🏛️ University of Skills Training and Entrepreneurial Development (USTED)