The Disbursements Playbook with Stephen Faust, CEO of Dash Solutions | Episode 491

Paper checks are the easiest payment method to hate and one of the hardest to remove. They are slow, expensive, fraud-prone, and deeply baked into legacy workflows. Greg Myers sits down with Steven Faust, CEO of Dash Solutions (https://dashsolutions.com/) , to unpack what it really takes to modernize business payouts and why disbursements have become one of the biggest growth engines in the payments industry. We dig into how Dash (https://dashsolutions.com/) builds configurable payments software that supports multiple use cases through a single platform, from wage payments and rewards to B2B expense management and large-scale disbursements like refunds, reimbursements, and royalties. Steven explains why distribution matters as much as product, including how banks and software platforms use embedded payments and API-based connectivity to turn on modern payout capabilities faster for their customers. The conversation goes deep on “payee experience” as a competitive advantage: clear communication, faster delivery, stronger security, and real choice in how recipients receive and use funds. We also explore where AI fits, not as a buzzword, but as a practical way to monitor activation steps, identify friction, and recommend improvements that lift engagement and KPIs across the payout journey. If you lead payments, product, or ops, you will leave with a sharper view of the disbursements opportunity and a clearer sense of what “modernization” should look like in the real world.