#136 Magos do CX com Tatiana Thomaz: O Novo Consumo - Comportamento e CX

In this episode, we welcome Tatiana Thomaz, CEO of Shopper Centric. Tatiana discusses customer centricity, neuroscience applied to consumption, market trends, brand reputation, and the role of the human factor in customer delight. She also shares career challenges, gender bias, the importance of quality networking, and how to maintain professional relevance. Find us on these channels: Spotify: https://open.spotify.com/show/3b7s3HA... Instagram:   / magosdocx   Host:   / mateusbaumer   Guest:   / tatiana-thomaz-45658326