Diagramme de flux d'information : 2. exemple détaillé

Information Flow Diagram: 2. Detailed Example A detailed example of visualizing a customer complaint process using an information flow diagram. The best way to concretely understand the principles of representing information flow exchanges between stakeholders. You will understand how to identify stakeholders and how to map the flows between them, with the representation of specific cases (simultaneous flows, managing alternatives). The example concludes with the finalization of the diagram, as well as an analysis of the limitations of this tool. This video is related to the one dedicated to the principles and implementation of the information flow diagram (   • Diagramme de flux d'information : 1. princ...  ). Link to the final diagram: https://drive.google.com/file/d/1kpvX... Event-Outcome Diagram Series: Video 1 - Diagram Principles:    • Diagramme événement-résultat : 1. principes   Video 2 - Diagram Implementation:    • Diagramme événement-résultat : 2. Mise en ...   Video 3 - Detailed Example:    • Diagramme événement-résultat : 3. Exemple ...   Information Flow Diagram Series: Video 1 - Principles and Implementation:    • Diagramme de flux d'information : 1. princ...   Video 2 - Detailed Example:    • Diagramme de flux d'information : 2. exemp...   These videos are part of two thematic series: the analysis of the Information systems (https://youtube.com/playlist?list=PLS..., and process representation. Contents: 00:00 Introduction 00:57 Context of the complaint process 02:50 The main stages of the process 03:46 Representation of stakeholders 04:17 Stage 1: Customer Service 05:40 Stage 2: Technical Support 06:36 Stage 3: Sales 07:14 Finalizing the diagram 07:44 Analysis and limitations