Can 80% of Property Management Be Automated? | Thomas Collins | COO, L1 Property

Thomas Collins is the COO of L1 Property, the UK residential arm of Australian investment group L1. He came into real estate the long way round - economics at Oxford, McKinsey, a stint at Uber in its Travis Kalanick era, then British Airways - before an auctioned house on the south coast that cost six times its budget got him hooked on property. What makes this conversation different is what he's built since. Thomas taught himself to code, watched ChatGPT outperform a proprietary model his team had spent twelve months training, and set about applying that to the part of the business everyone finds painful: property management. The result is an AI system that now handles a large share of resident communication and reactive maintenance across L1's 3,000 units, letting the same team manage far more. He's honest about how it actually came together. The early version he vibe-coded himself, but it wasn't production grade, so he brought in an engineer and rebuilt it properly. He's equally honest about where it's heading - his view is that 80% of day-to-day property management is possible to automate today, and the hard part isn't the intelligence, it's the interface, the tools and the nerve to hand over the risk. What guests would you love to see next on PPP? Let us know in the comments. The People Property Place Podcast is powered by Rockbourne, recruiting leadership talent for real estate funds, owners, investors, and developers. LIKE - SHARE - SUBSCRIBE http://peoplepropertyplace.com/